1. A minimum deposit of 50% of single room and 75%
to 100% for multiple rooms of the accommodation charge is
required within two(2) working days of making your reservation otherwise
your reservation cannot be held and confirmed. Full payment must be made on
arrival. No refund of deposit from the following day of making a
booking for multiple rooms. No refund for one room only on weekend bookings
starting from the next day after the booking is made and midweek within 30
days of the accommodation
date, for the nominated deposit amount and any fee that applies.
2. Should you wish to change your original reservation we will attempt to
assist however a charge of $ 50.00 will be made. In any event only one
change will be considered and the change must be made not more then
twenty-eight (28) days from the first day of your stay.
3. All extras such as mini-bar, meals (other than breakfast) are at
additional cost.
4. You authorise us to debit the cost of any damage to the facilities and
the buildings to your credit card account.
5. If you cancel your booking the deposit paid will
not be refunded unless the booking is replaced with another similar booking. $55 admin cost
will apply which will cover both the operator and our handling charges. If
the booking is replaced and the price is less the difference also will be
deducted and the balance returned. Confirm in writing the cancellation and
obtain a cancellation number. Both the reservation service and property
operator must be notified by the person making the cancellation. If you fail
to do this a "no show charge" may be applied and at the full price of the
reservation.( Some property owners may agree to swap dates but the
administration fee will apply).
6.
Group reservation may have a
separate contract that might override this condition. Group hire require a
75% deposit with no refund once a price has been agreed to. The deposit
shall be provided by the person who arranges the booking or as an agreed
amount per contract.
7. "No
Show" Customers who do not arrive at the pre-booked accommodation will be
charged 100 %. A credit card must be supplied to secure the booking. (Known
as no show.) Payment:- Customer paying by cheque must also provide the
credit card for any additional cancellation fee above the 50 %. Credit card
deposits are held to secure the accommodation in some cases, if instructed
by the property owner. This is to allow for an alternate method to pay. It
will be processed in case of default.
Conditions
In
order that the property owners can protect their income the following
conditions apply.
The
customers shall provide all information requested for the placement of a
reservation.
Changes to
any bookings must be in writing and confirmed before they are valid.
Messages to change a booking left on answer machines only, are not accepted
and need to be followed up on. (Refer cancellation terms).
Customers
must phone or send a written confirmation that their reservation is still
current at least two days prior to arrival. Notices must arrive at least two
days prior.
If the
customer causes a default in the booking. It will be at the customers
expense. On most occasions we can resolve the problem. Proof of an
exceptional circumstance will minimise the default. However if the property
owner has lost the potential income then they are not expected to forfeit
their right to be paid, whether the customer attends the property or not.
(Refer cancellation terms).
If the
property booked is not available at the time of arrival an equivalent priced
property will be found. If the property cleaning takes longer than normal the
arrival time may have to be delayed until it becomes available.
Normal
check in and out times are:- In from 3 pm and out by 10 am. However most
property owners extend this at no cost:- In, after 1 pm and out by 11 am. Any
sooner or staying later than this time is $5 per person an hour unless
agreed to by both parties to revise any charges.
Anymore
than the nominated persons staying the charges are a minimum of $ 40 per
person, from 3 years old upward. Babies and prams or cot are minimum of $20 all
subject to acceptance at any property.
Pets may be
accepted at some properties, "but in general they are not", unless
permission is granted.
That all
pets are to be kept outside of the building under control and must not
interfere with people or other animals or cause a disturbance. Any damage or
loss of amenity to others caused by a pet brought to an establishment then
a normal charge for the housing of a pet is $40 per day (minimum) which will be paid to
the property owner.
All
customers must accept liability for their pets actions. If a pet causes
damage or loss to others and a legal action results from an un controlled
pet. Neither the property owner or this reservation service will be
responsible. It will be the pet owner or master trainer who bares any cost.
All pets to
be controlled at all times if the owners have permission to bring a
specified pet and the permission does not exempt the owner of the pet from
their liabilities. By accepting a reservation booking, you have agreed to
the terms and conditions.
The
standard of accommodation will be in line with the request. Customers
expectations should be expressed clearly as to what accommodation style they
prefer.
There are
many styles of accommodation and some with different industry ratings to
others. Bed and breakfast are not self contained apartments, houses, holiday
rental or cottages, even though breakfast provisions are left for the customer in
some self contained properties.
Bed and
breakfast is included in the tariff or an extra to the tariff and is
available on a daily basis as a breakfast and a service. All hotels, motels,
guest houses and hosted accommodation properties in general are bed and
breakfast as they all have the ability to provide breakfast daily and provide
accommodation for different customers at the same time in the same building.
If you have
stated either bed and breakfast or self-contained you will get the category.
Farms stays, lodges and dormitory style accommodation fit in between. Avoid
disappointment and make sure that your expectation are not higher than the
price you wish to pay.
Most
properties have there own terms. The following terms apply and are in line
with most property owners.
Cancellation terms:-
Cancellation fee applies:-
All
cancellations attract a fee.
If in doubt
about the reservation dates please do not book and be sure if you are able
to attend the date. It is a standard industry practice to charge for
cancellations and no show customers.
The policy
is at follows:-
No booking reservation is confirmed until a deposit is paid.
Temporary booking are not secured bookings.
Property owners reserve the right to withdraw their property at any time for
whatever reason. We have to respect their commercial decision and we will
provide an alternative property suitable to the original booking. This is at
no additional cost to the customer. If the customer is not interested in the
alternative. The agreement is at that moment dissolved and all money
deposits will be refunded as soon a practicable, but within 7 working days.
Gift Voucher Conditions
1. Voucher must be presented on arrival.
2. Not redeemable on public holidays, long weekends & school holidays.
3. The
person making the reservation must nominate who they are making the
reservation for with their contact details.
4. Valid for
6 month from date of issue; No refunds given.
5. Booking can only be Cancelled / Postponed / Transferred / Reduced as per
booking terms & Conditions hereunder.
6. Not redeemable for Cash / Goods / Services in part or whole.
7. Any accommodation booked in addition to the voucher is to be made
pursuant terms and conditions hereunder.
8. All vouchers, whether to the value of, or stipulated stay must be taken
in one booking. There are no credit or refunds if voucher is redeemed for a
lesser stay.
9. Should you wish to change your original reservation we will attempt to
assist however a charge of $55.00 will be made. In any event only one change
will be considered and the change must be made not more then twenty-eight
(28) days from the first day of your stay.
10. Only
items stated on the gift voucher are part of the voucher. The holder must
pay for extras such as a mini bar in a hotel, meals apart from what is
specified in the tariff, massages if not stated to be included and cooked
breakfast if not part of a continental breakfast.
11. The
holder of the voucher must enquire as to the conditions as the vouchers does
not display the conditions in detail as it detracts from the goodwill it was
given in. (Refer to the general terms).